United Kingdom service
A prepaid SIM card for the UK (England, Scotland, Wales, Northern Ireland) with an international mobile phone is the most convenient and economical solution for staying in touch while you travel in the UK. All incoming calls while in the UK are FREE, regardless of where they originate. Pay the local rate for local calls and use a mobile phone like you do at home. Since this SIM card is prepaid, there are no monthly fees and no need for a contract.
Benefits:
- A local UK mobile phone number
- FREE incoming calls
- International calling from 5p per minute
- Voicemail
- Text messaging
- No yearly contract, monthly charges or credit check.
- Please Note: Your United Kingdom (Mobile World) does not contain any initial airtime credit.
Rates
Domestic calls
All incoming calls are FREE, regardless of where they originate.
All domestic calls within the UK (landlines, mobiles, voicemail, WAP) are just 15p (approx. US$0.30) per minute.
Directory Enquiries are charged at 71p (approx. US$1.42) per minute^
All text messages are charged at 7p (approx. US$0.14) per message.
All MMS messages are charged at 35p (approx. US$0.70) per message.
^Rates may vary depending on the Supplier.
International calls
All international calls are calls originating from the United Kingdom, while you are in the United Kingdom to international numbers outside the United Kingdom.
All incoming calls are FREE!
| Calling to | Per minute rate to landlines |
Per minute rate to mobiles |
Text messages |
| USA, Canada | 5p ($0.10 USD) |
5p ($0.10 USD) |
15p ($0.30 USD) |
| Australia | 6p ($0.12 USD) |
20p ($0.40 USD) |
15p ($0.30 USD) |
| Europe* | 7p ($0.14 USD) |
20p ($0.40 USD) |
15p ($0.30 USD) |
*Countries included: Belgium, Czech Republic, Denmark, France, Germany, Greece, Hungary, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden
Coverage
Activating your service
Your United Kingdom SIM card will provide you with a UK mobile phone number, which can be found on the back of your SIM card. The number will start with 07.
To activate your service:
- Travel tothe UK.
- Be sure that the battery is adequately charged.
- Insert the SIM card into your GSM phone*.
- Turn your phone on.
- Enter the PIN code (the default is 1210)^
- Start calling.
* You will need to snap out the thumbnail sized SIM card along the perforated edge of its holder and then insert the SIM card into your international mobile phone with the gold contacts of the SIM card facing the metal contacts of your mobile phone.
^ Your United Kingdom SIM card requires a 4 digit PIN code. The PUK is only required to unblock your phone if you enter a PIN code incorrectly 3 times. Follow your cell phone manual instructions to correctly use the PUK to unblock your phone.
Making and receiving calls
How to make a call
To make an international call from your United Kingdom mobile phone dial 00 (or +), followed by the country code (1 for the US), area code and phone number.
How family and friends call you
Family and friends need to dial the international prefix, the country code 44 and your mobile phone number.
For example, when calling from the United States, callers need to dial 011 44 and then your mobile phone number without the leading (0) zero.
Recharging your account
To add credit to your United Kingdom SIM card, you will need to purchase recharge vouchers, also called recharge cards. You will find recharge vouchers at convenience stores, petrol stations and authorized dealers in the United Kingdom.
To recharge your account:
- Purchase a Mobile World recharge voucher.
- Scratch off the grey protective layer to reveal your voucher code.
- Follow the instructions printer on your recharge voucher.
To check your current balance:
- Dial 0800 049 9000 and listen to the voice prompts.
Do not purchase another United Kingdom SIM card when your credit is depleted! You only need a recharge voucher!
Contacting Customer Service
Customer service for your United Kingdom SIM can be reached by dialing 0800 049 9000 from your United Kingdom. We are available to you from 8 am to 7 pm Monday to Friday / 9 am to 6 pm on Saturday / 10 am to 5 pm on Sunday and Bank Holidays.
Service life
The Mobile World United Kingdom SIM card is valid for 60 days after activation.
In order to keep your SIM card active, you are required to place at least one chargeable call or recharge your SIM card within these 60 days.
Should your SIM card expire after the 60 days, you can reactivate your number for a fee of 10 pound sterling.
Handset compatibility
This SIM card requires an unlocked international GSM mobile phone. If you do not have your own suitable handset, we have several models available for your review and consideration. Please click here for more information.
If you have difficulty using the service in your handset, please contact Customer service